Altafiber customer service. 1-866-541-9042 Chat with altafiber customer service online.

Altafiber customer service View Service Area Find Local Branches close. On June 14, 2023, Bridgewired and altafiber announced the transaction in which altafiber will acquire Bridgewired's broadband infrastructure, which provides high-speed Internet connectivity to residential and small business customers, as well as its customer base. Altafiber has 45 locations, listed below. Help Center Send us a text. Text: (513) 301-2093. “In our business, there’s no way around it. Could your business benefit from Fioptics? Request a consultation from altafiber Business and discover the products and services that are the right solution for your business. Call: (888) 246-2355. It is a technology that transmits information as light pulses along a glass fiber line. altafiber is your hometown provider for high speed Fiber Internet, TV, and Home Phone services. There are no refunds for long-distance, Video-on-Demand (VOD), or Pay-Per-View (PPV) charges, taxes, surcharges, or fees. altafiber, formerly Cincinnati Bell, is a networking and technology company based in Cincinnati, Ohio. tepe@altafiber. they can be set to forward calls for after hours and this takes about an hour to do because you have to open a ticket every time. altafiber - Help Center: Account & Billing - Change/Add/Remove Service Feb 7, 2025 · altafiber is a Fioptics TV and internet service provider (ISP) with coverage in parts of Ohio, Kentucky and Indiana. Learn how to create, log in, manage and switch accounts for My altafiber, the online portal for altafiber customers. Enhance your customer service by transferring the customer to the other branch, without asking them to hang up and dial a different number. First Time User? Register. All programs are available for new and existing customers of altafiber. Hear from our community leaders and customers on how altafiber elevates connection. If your equipment ever fails, altafiber will support or replace it at no cost. Fioptics+ TV. Common Internet Questions; New Service Installation; Equipment; View all topics. Become a strategic partner of altafiber Business, and take advantage of: Need Help? Access General Support Numbers, Sales and Account Management Resources and more. Cincinnati Bell remains dedicated to technology, community, and customer service as top priorities. Contact us or visit a store location for more assistance. We will be sure to pass on the Kudos to them and their Managers! -Angi altafiber - Help Center: Account & Billing - Change/Add/Remove Service Like other internet & TV providers, altafiber bills one month in advance. TERM 4. Get answers to your questions about Email from altafiber Business. Check altafiber availability, and order NOW! If you’re from Kentucky, Ohio or Indiana, speak to representatives of altafiber customer service, today, and determine if Fioptics Internet is available at your exact location. Stop by our Florence location to sign up for our ultra-fast fiber Internet and WiFi service, with speeds ranging from 400 Mbps to 6 Gbps. You can reach altafiber online or by phone. In order to provide support for a specific device, we would like to ask you to select your device below Jan 29, 2025 · See altafiber's latest deals and use this detailed availability map to see if you live in one of the 91 cities and towns across the 7 states where altafiber has Fiber, DSL, Copper, or Cable internet service. Live Chat. Text: 513-301-2093 Customer Service & Sales. net; Under User Name, enter your email address; Under Password, enter your password altafiber - Help Center: Account & Billing - Change/Add/Remove Service altafiber Help Center: Internet - Troubleshooting. Find out how to chat, text, call or visit altafiber for help with new or existing products. Whether it’s a technical glitch or a billing inquiry, you can rest assured knowing that help is just a phone call away. Depending on the layout of the home (sidewalk, street, driveway, etc…), occasionally a wire needs to be ran in order to make that connection so altafiber can provide service to the home. It is our mission to elevate your connection to the people, places, and things that matter most to you by delivering 100% fiber internet with symmetrical speeds up to 6 Gig, no data caps, and 99. Find answers to common questions and issues about altafiber services, such as installation, equipment, billing, and features. , doing business as Altafiber, [3] is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet, and IPTV services through its subsidiaries Altafiber Home Phone and Hawaiian Telcom, which are the incumbent local exchange carriers for the Greater Cincinnati metropolitan area (aka "The Tri altafiber is committed to serving and investing in the Dayton community. 3. After you’ve placed your order for new service or for a change to your existing service, you should receive, within ten business days, a welcome letter in the mail (or by e-mail if you signed up over the Internet). Based on the day you began service, you will be billed a partial month charge based on your regular monthly service rate, plus all taxes and fees. My altafiber Account Help How do I change my profile information for My altafiber Account? To manage your login email address, password or contact information, simply go to Account > My Profile > Login & Security to make any changes. We're glad to hear that you had a great experience and that Drew and Cameron provided great Customer Service during your recent visit. Available Monday - Friday, 7:30am-9pm, Saturday - Sunday, 10am-7pm. altafiber is committed to serving and investing in the Dayton community. The price lock is forfeited if service is suspended. Cancels 2nd Revised Title Page. Wiring Options. Self-install - How to Log in with a Google Account - Android. CINCINNATI BELL EXTENDED TERRITORIES LLC DBA altafiber connected services (C) TARIFF PUCO NO. Investor Relations; Hawaiian Telcom; Carrier Services; White Pages; Contact Us; Suppliers Learn more about altafiber's Service Charges and what to expect as a consumer. Speak with a customer service agent Welcome, Please Log In To log in, please enter your Email Address and Password and then click on the Log In button. You can cancel Autopay service at any time by accessing Update Profile within MyAccount or by contacting Customer Care. What changes will I see and when with respect to your website, your customer service, billing, and other ways I interact with your company? Today’s announcement is the first step in what will be a 6-9 month transition of our brand to altafiber. We have to be connected. 1-866-541-9042 Chat with altafiber customer service online. Any given day's agenda includes working with huge files, managing tight deadlines and hosting virtual meetings. . 4. Sunday-Saturday: 24/7. altafiber absorbs as much of the cost increases as possible to minimalize the amount passed along to our customers. 1 OC-3 Service is available for a minimum term of 12 months, or under a term payment plan of 24, 36, 48, 60 or 84 months. To set up an email account and manually enter the settings, follow these steps: The altafiber service technician will arrive sometime during the time frame window you were provided when placing your order (example: 8-12, 12-4, or 4-8). altafiber Help Center questions. com. Find a Location. I am a new customer, what charges will appear on my first bill? Like other internet & TV providers, altafiber bills one month in advance. altafiber Help Center: Home Phone - Change or Add Service. Fax numbers We used to be with another ISP but decided to try altafiber last year, and the experience has been fantastic. When I called customer service, I was informed that they offer two battery options: one lasting 8 hours and “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. altafiber - Help Center: Account & Billing - Change/Add/Remove Service Get information about altafiber's business customer owned wireless gateway. Moving is made easy with altafiber. altafiber is always expanding our Fioptics service to bring the highest-quality service to more and more of our customers. Chat with altafiber representatives to get help with your residential or business services, such as internet, TV, phone, or fiber. altafiber Help Center question. residential Search FAQs regarding your service. Get FAQs, store locations and payment centers information. I thought my services were under contract? If you rent your home or apartment, the building owner may be responsible for the telephone wiring and jacks. The time frame quoted is the arrival window for your technician. With altafiber Premier Whole Home Wi-Fi, you have access to a host of premium features and services designed to help you get more out of your Internet. Their service phone numbers are available 24/7. To submit a Secure ID request to xALI Web or xALI DBMS, please complete the User ID request form and email it (along with any supporting documents) to Donna Tepe at donna. 2 10 Gbps Ethernet Intra-building Connection: This Optional Service allows a customer to connect with another customer located within the same building. 1 In addition to the Service Prices, Customer will incur any and all charges that may be mandated by any regulatory Commission with jurisdiction over altafiber or Wavelength Service . Term, the Customer will become liable for payment of the waived charges. And with altafiber, it’s never a concern. How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. altafiber has provided extraordinary customer service, and I keep recommending them. If a Customer terminates a service, without cause, prior to the expiration of the term, the Customer will pay to altafiber a altafiber - Help Center: Account & Billing - Change/Add/Remove Service How Can We Help You? Browse or search below to find the information you're looking for regarding setup for your devices. The welcome letter will include an explanation of the service(s) ordered, including the price, terms and conditions. We need to be able to not think about it. Infrastructure altafiber Help Center: Account & Billing. Premier includes everything you need to connect, protect, secure, and support the wireless devices in your home. Additional charges may include any installation fees, upgrades in service, or On Demand/Pay-Per-View charges. Residential Business. At some addresses in the altafiber service area, wires are not completely connected from altafiber’s network to the customer's home. Loading Cincinnati Bell, Inc. Looking for a fast, reliable fiber internet connection in Dublin? We offer speeds up to 6 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. The staff member with the answers is working at another branch. altafiber - Help Center: Account & Billing - Change/Add/Remove Service Stop by our Lebanon location to sign up for our ultra-fast fiber Internet and WiFi service, with speeds ranging from 400 Mbps to 6 Gbps. Section 1: Customer-Owned Gateways for Use with Internet Service Terms and Conditions Supplement altafiber recommends using a altafiber provided gateway, as our gateways are specially configured to provide optimum service allowing the best support possible. 2 . ADOPTION NOTICE (N) Effective January 23, 2023, Cincinnati Bell Extended Territories LLC registered View and get information about altafiber's service terms & conditions. Need help with new or existing products? Get started below. They can also tell you all about the best-priced deals, on high-speed Internet, TV and phone that altafiber offers in your altafiber works hard to keep your costs as low as possible while delivering an affordable and reliable product. Accounts will be restored only if payment covers the regulated amount. Hi Joseph - Thanks for stopping by your local Anderson altafiber Store. Lifeline is designed to assist qualifying Ohio, Indiana and Kentucky consumers with their telephone service needs. Both Altafiber and Spectrum Internet Service understand that internet issues can occur at any time, which is why they offer 24/7 customer support. 99% reliability. Find answers to common questions about profile, services, features and billing. Find detailed maps of altafiber's service areas across Ohio and the Tri-State. A customer calls with questions about an order. This offer is only available to residential customers adding new altafiber Internet service. altafiber offers installation and repair service for a fee. How can I get service restored if it has been disconnected for nonpayment? Payments made on any altafiber Telephone disconnected account will be restored hourly. If interested in establishing a new interconnection agreement service with altafiber, please contact Hollie Burke at hollie. Looking for a fast, reliable fiber internet connection in Dayton? We offer speeds up to 6 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. altafiber (root) Page. altafiber - Help Center: Account & Billing - Change/Add/Remove Service Under INCOMING MAIL SERVER:; Under Host Name, enter pop. Log in. How do I self install my service? Follow the "how-to" steps provided here , which will walk you through the installation process, including setting up your wireless network, gateway and/or Fioptics+ TV service. burke@altafiber. altafiber Help Center: Paying My Bill. To establish altafiber Lifeline service, a customer must have paid or made payment arrangements on any outstanding balance or final bill for local telephone services (and long distance services in Kentucky) provided by altafiber, and no other member of the customer’s household may owe money for such services previously provided at the Looking for a fast, reliable fiber internet connection in Northern Kentucky? We offer speeds up to 2 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. Like many products and services, the cost to do business increases every year. 30-day money-back guarantee on new TV or Internet service monthly recurring charges and activation fees. rd. We don’t have time to worry about customer service or technicians. 513-566-4101 1-888-246-2355 Small Business Sales. altafiber Check Availability Page - Check the availability of service at your address. DBA altafiber connected services Title Page (C) 3. Greg Wheeler, Market President. Jan 28, 2025 · altafiber customer service. altafiber - Help Center: altafiber Help Center: Internet. Viewing Services for: Customer Service; Find a Store; Move My Services; Pay My Bill; Cart. altafiber will not enter a customer's premises or complete an installation or repair unless someone is on the premises while we are performing the work. fuse. View retail store locations from altafiber that are close to you. You can also shop for TV and home phone services, smart home devices, and other electronics. Repair & Technical Support. By choosing to use your own gateway with your altafiber Service, the following Get answers to your questions about New Service Installation from altafiber Business. altafiber is a joke when it comes to… altafiber is a joke when it comes to running a business. There may be situations when your technician does not arrive until the end of your time frame window. We provide the fastest internet in Cincinnati with fiber-based services to nearly 100% of single-family homes and businesses in the area, and we’re not done yet. Sign Up for News and Offers Submit “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Customer Contacts Mr. ACCESS SERVICE . altafiber Help Center: Home Phone - Voicemail. My Cart in altafiber - view the current products in your altafiber cart When customers call our support lines, our welcome message will include a reminder of the impending brand change before the customer is transferred to a customer service representative. Fiber is the Future My customer service in store, online, and even by text altafiber is committed to serving and investing in the Dayton community. Request a consultation from altafiber Business and discover the products and services that are the right solution for your business. Jan 2, 2025 · Customers rated their satisfaction with Altafiber’s price, speed, reliability and customer service high, and its scores are well above the average in each of these categories. “Price Lock” means your monthly service fee for altafiber Internet service will remain the same during the applicable Price Lock period commencing on your installation date. Since I only have a phone line—not internet or cable—I felt deceived by altafiber. 513-566-4101 My altafiber App My altafiber App Customer Service; Find a Store; Move My Services; Pay My Bill; What are you looking for? How may we help you? Internet. altafiber - Help Center: Fioptics+ TV. What should I know about how this branding change will impact my service? Our company is committed to consistently delivering an outstanding customer experience. Common TV Questions; Devices, Equipment & Remote; Features & Apps; My altafiber App My altafiber App Support Future Markets Future Customer Service & Sales. Superior Internet Looking for a fast, reliable fiber internet connection in Lawrenceburg? We offer speeds up to 2 Gbps (more than double our competitors highest tier) with no data caps or throttling, perfect for streaming, gaming, or working from home. We work to benefit the community we call home and to serve all our neighbors. altafiber Help Center: Internet - New Service Installation. Select your Fioptics + device. altafiber Help Center: Internet - Email. Fiber is a type of cabling altafiber uses to transmit internet, video, and phone services to your house in an area that has been upgraded. Find out how to pay your bill, check your email, move your services, or get fiber in your area. Available Monday - Friday, 8am-8pm and Saturday - Sunday, 10am-6pm. These programs provide special discounts when obtaining service and provide a monthly service discount as well. How do I change my profile information for My altafiber Account? To manage your login email address, password or contact information, simply go to Account > My Profile > Login & Security to make any changes. altafiber’s plans range from 400 – 1,000 Mbps, with 2 Gig plans available in select locations. altafiber's mission is to deliver an exceptional customer experience and a best-of-breed fiber network that is critical to our communities. To find out if Fioptics for Business is available at your address, take our Business Solutions Quiz below. Revised Title Page . Welcome to our interactive device help. altafiber Autopay Terms and Conditions: Participation in altafiber’s Autopay service means you authorize altafiber to automatically collect the full balance due on your account each month on your scheduled due date. Learn how to get in touch with altafiber. Check out the latest offers, and find out how to ensure moving your services is a breeze. our phones never work i have to open a ticket for the same crap every day or every otherday. My altafiber App My altafiber App Support Future Markets Future Customer Service & Sales. gbxhlz rzkn jovngn duzo ellor oju welzx coca nujc yah mlhis rfplf jvb qmavgxv lhlt